Quality Assurance Coordinator

Sunlife is one of the leading hospitality groups in the Indian Ocean, with over 45 years of industry experience and a team of 3,000 employees. Also part of CIEL Group, Sunlife has a portfolio of five beach resorts in Mauritius. The group also oversees two world-renowned golf courses: Ile aux Cerfs Golf Club and Anahita Golf Course.

Set on the renowned Belle Mare beach, Long Beach is a vibrant 5-star resort featuring 255 expansive rooms, two bars, and five restaurants. Guests can enjoy everything from sunrise kayaking and beehive discovery to rejuvenating treatments at the GLOW Spa. Be part of a team that helps guests feel relaxed, adventurous, and utterly alive.

Responsibilities:

• Develop, implement, and continuously monitor quality assurance processes and procedures to ensure consistent service excellence.

• Conduct regular audits and inspections to assess compliance with established quality standards and operational guidelines.

• Analyze quality data, audit results, and performance reports to identify trends, gaps, and areas for continuous improvement.

• Collaborate with departmental heads and teams to develop, implement, and follow up on corrective and preventive action plans.

• Train, coach, and support staff on quality standards, procedures, and best practices to promote a culture of quality.

• Monitor guest feedback, satisfaction surveys, and online reviews, and implement improvement strategies to enhance the guest experience.

• Prepare comprehensive quality reports and present findings, recommendations, and progress updates to senior management.

Requirements:

• Bachelor’s degree in Mechanical, Electrical, Civil Engineering or Facility Management.

• Minimum 10 years of experience in a complex technical environment, with at least 5 years as Maintenance Manager in a 5-star hotel or Hospitality industry.

• Proven experience leading multidisciplinary maintenance teams.

• Strong knowledge of hotel MEP systems, building fabric, HVAC, plant equipment, and preventive maintenance programs.

• Experience managing refurbishment or large-scale upgrade projects is essential.

• Registration with the Engineering Council of Mauritius is an advantage.

Closing date: 13 February 2026

Management reserves the right to call only the best-qualified candidates.