Guest Service Agent – German Speaking

Sunlife & Long Beach:

Sunlife is one of the leading hospitality groups in the Indian Ocean, with over 45 years of industry experience and a team of 3,000 employees. Also part of CIEL Group, Sunlife has a portfolio of five beach resorts in Mauritius. The group also oversees two world-renowned golf courses: Ile aux Cerfs Golf Club and Anahita Golf Course.

Set on the renowned Belle Mare beach, Long Beach is a vibrant 5-star resort featuring 255 expansive rooms, two bars, and five restaurants. Guests can enjoy everything from sunrise kayaking and beehive discovery to rejuvenating treatments at the GLOW Spa. Be part of a team that helps guests feel relaxed, adventurous, and utterly alive.

Main Responsibilities

• Assist in pre-arrival preparations to ensure a seamless guest experience.
• Meet and greet guests upon arrival and provide a warm welcome.
• Escort guests to their rooms and explain room facilities and hotel services.
• Perform check-in and check-out procedures efficiently and professionally.
• Ensure guest expectations are met by delivering efficient, friendly, attentive, and personalized service.
• Identify, recognize, and provide special attention to regular and VIP guests.
• Organize guest birthdays, wedding anniversaries, honeymoons, and special events.
• Handle guest requests and complaints promptly and professionally.
• Conduct courtesy calls during guest stay to ensure satisfaction.
• Collect and communicate guest feedback to relevant departments.
• Liaise closely with Housekeeping to ensure room readiness and coordinate room cleaning.
• Communicate room vacancy status for cleaning and follow up on maintenance requests.
• Organize room decoration, room moves, and room changes when required.
• Be fully conversant with Front Office systems such as Opera PMS, Telephone System, Key Encoding System, Microsoft Teams, and SUN App.

Profile

• Fluent in German and English (spoken & written) – mandatory
• Previous experience in Front Office / Guest Service is an advantage
• Excellent communication and interpersonal skills
• Strong customer service orientation
• Well-groomed with a professional appearance
• Ability to work shifts, weekends, and public holidays

Closing Date: 30th May 2025

Management reserves the right to call only the best-qualified candidates.