Front Office Supervisor

Sunlife & The Bay Club at Anahita:

Sunlife is one of the leading hospitality groups in the Indian Ocean, with over 45 years of industry experience and a team of 3,000 employees. Also part of CIEL Group, Sunlife has a portfolio of five beach resorts in Mauritius. The group also oversees two world-renowned golf courses: Ile aux Cerfs Golf Club and Anahita Golf Course.

Located on the East Coast of Mauritius, The Bay Club at Anahita offers luxury hotel-standard operations, upscale accommodation, a championship golf course, premium wellness and leisure facilities, and highly personalised service for residents and visitors.

Front Office Supervisor – Main Responsibilities

• Welcome guests warmly and assist with luggage upon arrival and departure.
• Supervise and ensure the smooth operation of the front desk during the shift, including check-ins, check-outs, and guest assistance.
• Assist in managing VIP arrivals, departures, and special guest requests, ensuring personalized service.
• Lead and support the front desk team during the shift, ensuring tasks are completed efficiently and accurately.
• Provide coaching and training to junior receptionists, ensuring consistency in service delivery.
• Ensure accurate processing of guest payments, room charges, and financial transactions at the front desk.
• Ensure that the reception team delivers a warm, professional, and welcoming experience to all guests.
• Conduct briefings before the shift to communicate key information, such as guest arrivals, special requests, or operational concerns.

Front Office Supervisor – Profile

• Minimum HSC/Diploma or any other courses from recognized institution based on reception.
• Minimum 4-5 years of front desk experience in a luxury hotel.
• Ability to work flexible shifts, including overnight.
• High commitment to guest privacy and security.
• High level of discretion and professionalism.
• Proficiency in hotel management software (Opera or similar).
• Strong problem-solving and multitasking skills.
• To have a good team spirit.
• To have attention to detail.
• To be able to prioritize tasks, meet deadlines, and manage multiple responsibilities efficiently.
• Demonstrates high ethical standards and maintains confidentiality.

Closing date: 10 September 2026

Management reserves the right to call only the best-qualified candidates.