Front Office Supervisor

Sunlife & The Bay Club at Anahita

Sunlife is one of the leading hospitality groups in the Indian Ocean, with 50 years of industry experience and a team of 3,000 employees. Also part of CIEL Group, Sunlife has a portfolio of five beach resorts in Mauritius. The group also oversees two world-renowned golf courses: Ile aux Cerfs Golf Club and Anahita Golf Course.

Located on the East Coast of Mauritius, The Bay Club at Anahita offers luxury hotel-standard operations, upscale accommodation, a championship golf course, premium wellness and leisure facilities, and highly personalised service for residents and visitors.

Front Office Manager – Main Responsibilities

• Oversee the daily operations of the Front Office, including reception, guest relations, concierge services, arrivals, departures, room allocation and billing, ensuring smooth and efficient service delivery.
• Ensure exceptional, personalised service in line with luxury hospitality standards, proactively address guest requests and complaints, and implement appropriate service recovery measures.
• Lead, motivate and develop the Front Office team through effective supervision, coaching, training, performance management and succession planning.
• Standards and Compliance: Ensure adherence to hotel policies, standard operating procedures, brand standards, health and safety requirements, data confidentiality and applicable legislation.
• Monitor and analyse guest satisfaction scores, departmental KPIs, occupancy forecasts, upselling performance and operational reports, taking corrective action where required.
• Build strong relationships with guests, anticipate their needs, manage VIP arrivals and special requests, and promote guest loyalty through personalised service.
• Ensure effective use of the Property Management System (PMS) and other operational tools, maintaining accurate guest records and continuously improving front office processes.

Front Office Manager – Profile

• Minimum 5 years of experience in Front Office operations within a hotel or resort, including at least 2 years in a supervisory or managerial position.
• Previous experience in a luxury hotel or resort environment is highly desirable.
• Proven experience in managing teams, handling guest complaints, overseeing daily operations and improving guest satisfaction.
• Strong knowledge of Front Office procedures, room inventory management, reservations, guest billing and cashiering.
• Proficiency in Property Management Systems (PMS) and hotel operational software.
• Good understanding of room revenue optimisation, upselling techniques, budgeting and departmental KPIs.
• Ability to analyse guest feedback, operational reports and performance indicators to drive continuous improvement.

Closing date: 31 October 2026

Management reserves the right to call only the best-qualified candidates.