Front Office Controller

As a Front Office Controller, you will be responsible for overseeing the accuracy and integrity of all front office financial transactions, guest account management, and audit procedures.

RESPONSIBILITIES:

• Monitor and manage City Ledger accounts, including guest departures with outstanding balances.
• Review and verify guest arrivals and check-ins, ensuring pre-authorisations and billing instructions are correctly applied.
• Review credit card pre-authorisation report for all in-house and arriving guests.
• Oversee bank deposits for cash, cheque, and credit card transactions, ensuring guests related credits are posted in a timely manner and that same is effectively communicated to Front Office Team through Opera Traces.
• Verify and allocate online credit card deposits received via booking channels.
• Manage and respond to all relevant email correspondence, including guest communication, booking confirmations, and internal coordination.
• Coordinate and validate group arrivals, including rooming lists, billing details, and deposit tracking.
• Post and audit no-show charges and cancellation fees in line with company policies and rate agreements.
• Process and document all necessary adjustments related to guest accounts or folios.
• Ensure timely and accurate account closure procedures at the end of each day or shift.
• Monitor and manage pseudo rooms (non-inventory rooms used for internal billing or operational purposes).
• Support the Night Audit and Front Office teams in ensuring financial compliance and reporting accuracy.
• Prepare the Daily Revenue Reports.
• Daily computation of Homeowners shared revenue

PROFILE:

• Holder of a School Certificate and/or Higher School Certificate.
• Knowledge of Opera system.
• Computer literate with good knowledge of Excel/Word.
• Critical eye for details.
• Ambitious and strongly motivated.
• Operationally driven with analytical mind.
• Possesses team leader qualities and strong personality.
• Fluent in English and French.

Closing Date : 10 October 2025

Management reserves the right to call only the best-qualified candidates.