Customer Sales Advisor

We are looking for a Customer Sales Advisor who will be the ambassador of Sunlife and provide outstanding service to our guests / potential guests by anticipating and responding to their queries and handling their bookings in a professional and timely manner. He/She will report to our Reservations Manager.

RESPONSIBILITIES :

• Provide prompt, courteous and efficient service to all guests and callers, so as to achieve a high level of customer satisfaction.
• Ensure that bookings are processed accurately and on time in the Opera Reservation System.
• Ensure that proper steps are followed during telephone calls as per Leading Quality Assurance
  process.
• Ensure billing accounts and proforma invoice are correctly processed and followed.
• Regularly review fact sheet of our Hotels Properties.
• Adhere to the policies and procedures of the reservations department.

PROFILE:

• Holder of a Higher School Certificate or equivalent.
• Professional Training from Hotel School will be an advantage.
• At least 2 years of working experience in a similar role.
• Strong verbal and written communication skills with an eye for details.
• Ability to go the extra mile to find creative solutions for our guests/ potential guests.
• Interpersonal and commercial skills.
• Opera Cloud proficiency will be an advantage.

Closing Date: 14th August 2025

Management reserves the right to call only the best-qualified candidates.

Note: The shift schedules are as follows:
08:30 - 17:00
08:30 - 20:00