Guest Service Agent

As Guest Service Agent, you will be the first point of contact for our guests, playing a crucial role in creating a welcoming environment and ensuring that every guest enjoys a seamless and memorable stay.

RESPONSIBILITIES :

• Welcome and check-in guests efficiently, providing a smooth arrival experience
• Manage guest check-outs, process payments, and handle billing accurately
• Respond promptly to guest inquiries and resolve issues with professionalism and care
• Provide information about hotel services, amenities, and local attractions
• Maintain accurate guest records and uphold data privacy standards
• Collaborate with housekeeping, concierge, and other departments to meet guest needs
• Handle reservations, cancellations, and modifications using the hotel system
• Uphold brand standards and deliver consistently excellent customer service

PROFILE :

• A minimum of SC/O’Level or NC3 Front Office
• At least 2 years of working experience in similar position.
• Excellente communication and interpersonal skills
• Proficiency in using hotel management software (e.g., Opera) is an advantage
• Ability to multitask and remain calm under pressure
• Flexible availability including weekends, holidays, and shifts as needed
• Professional appearance and positive attitude

Closing Date: 15th June 2025

Management reserves the right to call only the best-qualified candidates.